LIABILITY
SFGuidedTours claims no responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond SFGuidedTours' control. We will make every effort to safeguard our customers and their personal property , but cannot be held responsible for personal events beyond the tour operators control, or to damage sustained by tourists including those occurring outside the touring program. SFGuidedTours acts in good faith, and cannot be held responsible for any agent, hotel, coach operator, tour guide or any other person’s or company’s acts, defaults or delays. We therefore advise all customers to have comprehensive travel insurance to meet all contingencies.
SFGuidedTours reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise.
Our goal is to provide excellent customer service and in order to do so we maintain strict quality monitoring. If, for any reason, you are dissatisfied with your tour package, we want to hear about it. We recommend you contact us as soon as any incident arises.
All information in the website is subject to change. SFGuidedTours reserves the right to alter/change/correct mistakes that may possibly appear in the website or published price lists.
SFGuidedTours also assumes no responsibility for any act of negligence or omission whatsoever, by any company whose services are used as part of packages provided.
CANCELLATION POLICY
Cancellation made by SFGuidedTours
Northern California, including San Francisco Bay Area has a very heavy and unpredictable traffic condition as well as sudden weather changes, vehicle mechanical failure and because of that, SFGuidedTours reserves the right to alter the route or itinerary of any of its sightseeing tours and arrange alternative routes to those advertised if necessary. The main tourist spots of the sightseeing tours will be preserved, but the route we use to access these spots may be changed according to our needs. All the sightseeing tours will happen with rain or in cloudy days, unless it is a bad storm with high speed winds, that can offer risks to our groups and staff.
If a decision needs to be made, in terms of changing the itinerary due to unforeseen circumstances, like forest fires, floods, breakdowns, traffic jams, heavy rain, thunder storms or anything else that cannot be foreseen at this time, it will all be left to the discretion of the tour guide in charge.
If the tour needs to be cancelled by SFGuidedTours right before it starts, for any possible reason, a full refund will be given to customers through credit card , bank transfer or in cash (if deposit was made in cash). The group may also choose another alternative date for the tour, if time and dates are available.
Cancellation made by customers
Sightseeing tours operate rain or shine , or even on cloudy conditions . Customers cannot cancel a tour based on their own assumption that the weather represents a risk, or simply because they wish to do a tour on a sunny day, and still expect a refund . Also, for sightseeing tours, we cannot guarantee visibility, especially in places like Twin Peaks and Golden Gate Bridge. If customers cancel the trip right before it starts or less than a week prior tot the tour date, we reserve the right to retain the full amount paid previously. In a event of illness or any other type of problem or emergency that may prevent the customer from participating in the tour, the same rules will be applied and no refund will be given, if the attempt of cancelling the trip happens one week or less prior to the tour date.
In case its a private sightseeing tour and the weather does not provide enough visibility to see the view from places like Twin Peaks and Golden Gate Bridge, we cannot offer other different alternatives.
REFUND POLICY
SFGuidedTours offers full and partial refunds in the following cases:
1- Customers request refund for any reason, within the acceptable time listed below, under the Notice of Cancelation section.
2 – Tour cannot happen, due to weather issues or natural disasters (storms, heavy rain, high speed wind, floods, mud or rock slides, fall of trees, etc), noted a day before, or even on the tour date, before the tour starts (sudden weather changes).
3 – Tour cannot happen, due to a logistic problem ( mechanical failure with our vehicles during pick up), sudden illness that may prevent the tour guide from guiding the tour , or any other similar event that may prevent us from operating the tour.
4 – Some kind of accident during a tour, or any issues or discomfort that customers may feel during the trip, that can justify the request as a compensation for the problem caused. In this particular case, customers MUST REPORT IT to our office no later than 48 hours after the event, via e-mail only. If it is proved , after we anaylize the case, that an issue with safety or any discomfort were caused by a member of our staff, a refund will be issued. Whether in these cases, a full or a partial refund will be issued, it will depend on the circumstances and how our office staff will judge the case.
Refunds are paid within 15 days via paypal, once the request is approved by us.
No refunds will be given in the event of any delay, either during pick up or drop off , (as well as meeting time at specific locations for tours where transportation is not included), caused by traffic jams or mechanical failure, as long as it is not over 60 minutes.
- More than four weeks prior to tour date: full refund
- Less than four weeks prior to tour date: 75% refund
- Less than three weeks prior to tour date: 50% refund
- Less than two weeks prior to tour date: 25% refund
- Less than one week prior to tour date: no refund
* Refunds are paid within 15 days after the request is made.
* Refunds are related to the amount paid with the full price of the tour
ABOUT COSTS WITH TICKETS TO MEALS AND ELSE
Our prices do not include extra costs like entry fees, meals, or driver gratuity.
Tour prices to the wine country do not include winery tours and wine tasting charges.
OUR LICENSING
SFGuidedTours is a fully Licensed Charter-Party Carrier of Passengers under the Public Utilities
Commission of the State of California.
